NAHQ CPHQ Practice Exam

For a quality improvement team to deal effectively with conflict, it is important to appoint which of the following to its membership?

1. facilitator

2. human resources representative

3. risk manager

4. senior leader

The correct answer is: facilitator

Appointing a facilitator to the quality improvement team is essential for effectively dealing with conflicts that may arise during the quality improvement process. A facilitator possesses the skills and expertise needed to guide discussions, manage communication among team members, foster collaboration, and help the team reach consensus on decisions. The facilitator can create a safe environment for open and honest dialogue, mediate conflicts constructively, and ensure that all team members are actively engaged and their perspectives are considered. This role helps in resolving conflicts efficiently and maintaining a productive and harmonious team dynamic. While human resources representatives, risk managers, and senior leaders each play crucial roles in healthcare quality improvement efforts, they may not be specifically trained in conflict resolution and facilitation techniques. Therefore, appointing a facilitator to the team is the most suitable choice to navigate conflicts effectively and promote a successful quality improvement initiative.