NAHQ CPHQ Practice Exam

Which of the following steps occurs first in facilitating change in an organization?

1. Develop a performance improvement plan

2. Get feedback from management

3. Identify key people in the organization who should be involved

4. Identify problems to be addressed in the organization

The correct answer is: Identify problems to be addressed in the organization

Identifying problems to be addressed in the organization is the first step in facilitating change. This is because in order to develop a performance improvement plan or get feedback from management, it is crucial to first have a clear understanding of the issues that need to be addressed. Without identifying the problems and their root causes, any efforts for change may be misguided or ineffective. Similarly, identifying key people in the organization who should be involved comes after identifying the problems, as these key individuals will likely be the ones most affected by the change and can provide valuable insight and support. Therefore, option D is the correct first step in facilitating change, and the other options are incorrect as they cannot be effectively done without first identifying the problems.