NAHQ CPHQ Practice Exam

A Quality Council has chartered a performance improvement team to reduce medication errors. The team has been meeting for several months and progress has been very slow. Which of the following is the most important factor for the Quality Council to assess with the team leader?

1. Composition of the team

2. Length of team meetings

3. Number of medication errors since team was chartered

4. Team members' ability to interpret graphs

The correct answer is: Composition of the team

In this scenario, the most critical factor for the Quality Council to assess with the team leader is the composition of the team (Option A). The effectiveness of a performance improvement team greatly depends on the diversity and expertise of its members. By assessing the composition of the team, the Quality Council can evaluate if the right individuals with the necessary skills, knowledge, and perspectives are present to address the issue of reducing medication errors. Options B, C, and D are not as critical in this context. While the length of team meetings (Option B) can play a role in team productivity, it is not as crucial as having the right team members. Monitoring the number of medication errors since the team was chartered (Option C) is important, but it is an outcome measure rather than a factor that directly impacts the team's effectiveness. Similarly, team members' ability to interpret graphs (Option D) is a valuable skill but may not be the most important aspect to address when progress is slow in achieving the team's goals.